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IToris team
Site Admin
Joined: 19 Jan 2009
Posts: 917
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 Posted: Tue Dec 01, 2009 1:04 pm Post subject: NEW FORMAT OF SUPPORT |
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Dear customers,
Starting from the 1st of December we provide a new support format. Please check the support for Smart Former's page for more details
In short, we provide the support membership all-in-one. One support ticket will include help with all our extensions for the period that you have chosen.
Please also check the terms and conditions for support services
The support will be applied via our online Help Desk. The customers who have purchased our extensions before the 1st of December will receive the free support membership up to the 1st of January. You will receive the email notifications with login details.
As you have noticed, we have changed the style and look of our site. Now the documentation for our extensions is available online. Documentation for Smart Former Gold can be found here
The forum will no longer be used in consultative format. For now please feel free to communicate and post your own tips and tricks here, yet if you need a fast help or consultation - please contact our Support Department via the Help Desk.
We believe these changes will make our support services faster and more effective.
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